Send feedback to the WindoorERP team

5 min read Updated 2026-08-31 WindoorERP 19.0

What this does

Sends a private message — with screenshots, files or a voice note — straight to the WindoorERP team, without leaving the screen you are on and without opening an email program.

It goes to the people who build the software. It is not a way to reach your own colleagues.

Before you start

Look for the megaphone icon in the top bar, beside the messages icon. If it is not there, Quick Feedback is not installed on your database — write to info@windoorerp.com instead.
Open the screen that shows the problem before you click. The screenshot and the technical details are taken from the page you are on.
To reach your own people about a specific record, use the chatter on that record instead.

Steps

The Send us your feedback dialog with its category badges, message box, attachment buttons and privacy note

01
Click the megaphone icon. Send us your feedback opens.
02
Under What is this about? choose Problem, Suggestion, Question or Praise. Suggestion is selected for you.
03
Add a Subject if it helps — it is optional — then describe what happened in the message box. That box is the only thing you must fill in.
04
Rate your satisfaction with the stars if you want to. It is optional.
05
Attach whatever shows the problem: Capture screenshot, Add files, Photo or Record voice message.
06
Leave Include technical details ticked unless you have a reason not to. It sends the page address, the browser and the screen size — often the very thing that identifies the fault.
07
Click Send feedback. A reference such as FB00042 appears; quote it if you follow up.

Everything in the dialog

What is this about?	Four badges: Problem, Suggestion, Question, Praise. Suggestion is the default. Pick the one that fits — it is what routes and prioritises your message.
Subject	Optional, marked as such in the box itself. A short one helps a long message get read.
Message	Required. Placeholder: Tell us what happened, or what you would like to see improved. What you expected and what you got instead is worth more than a paragraph of apology.
How happy are you with WindoorERP?	Five stars, optional. Clicking the same star again clears it.
Capture screenshot	Offered with a prompt asking whether to attach a picture of the current page. It captures the page you were on when you opened the dialog.
Add files / Photo / Record voice message	Attach existing files, take a photo with the device camera, or record a voice note. Recording shows a running timer and a stop control.
Include technical details	Ticked by default. Sends the current page address, the browser and the screen size — nothing else.
Send feedback / Cancel	Send returns your reference number. Cancel discards everything, including anything you attached.

Limits worth knowing

You may attach at most 10 files, and they must total no more than 25 MB. Passing either shows a message and refuses the attachment rather than sending a broken submission.

If you have more than that, send the clearest two or three and say the rest is available. A screenshot of the failing screen beats a folder of logs.

What happens to your message

The submission is stored on your own database first, with a reference of the form FB followed by five digits, and then forwarded to the WindoorERP team.

Forwarding is done by a scheduled job that runs every fifteen minutes, so each submission is pending for a short while before it becomes sent. If forwarding fails, it is retried and the error is kept against the record — nothing is silently lost.

The dialog states the privacy position plainly: the message goes directly to the WindoorERP team and is used only to respond to you; no personal data beyond your name and email address is collected; nothing is shared with third parties.

Troubleshooting

There is no megaphone icon	Quick Feedback is not installed on this database. Email info@windoorerp.com.
Send feedback does nothing	The message box is empty. It is the one required field.
"Attachments exceed the 25 MB limit"	Remove the largest file. Screenshots are usually enough.
"You can attach at most 10 files"	Send the clearest few and mention that more is available.
The screenshot shows the wrong page	It captures the page you were on when the dialog opened. Close it, go to the failing screen, and open it again there.
Voice recording will not start	The browser is blocking microphone access. Allow it in the browser's site settings.
No reply yet	Quote your FB reference when you follow up; it identifies your submission exactly.
I sent it to the wrong audience	This never reaches your colleagues. For something about one record, use that record's chatter instead.

Common mistakes

Writing "it does not work" with no screen, no step and no screenshot. The technical details and a picture are what make a report actionable.
Un-ticking Include technical details out of caution, and removing the very thing that would have identified the fault.
Using Quick Feedback to ask a colleague something. It reaches the WindoorERP team, not your team.
Opening the dialog from a different screen than the one that failed, so the screenshot shows nothing useful.
Not writing down the reference, then having nothing to quote when following up.

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